Shipping Policy                                 Effective Date: 15 July 2026

Each Kundavai by Chella™ garment is individually knitted after your order has been confirmed. This made-to-order approach allows us to minimise waste while creating every piece with care.

Free Shipping

We are pleased to offer Free Standard Shipping on all orders over 1,500 SEK.

For orders below 1,500 SEK, shipping charges are calculated based on the destination and will be displayed during checkout before payment.

Order Fulfillment

Each garment is individually knitted after your order is placed.

Please allow 7–12 business days for production and fulfillment from January to October, and 9–16 business days during the peak holiday season (November to December).

This production time is separate from shipping time.

Estimated Delivery

Once your order has been fulfilled, delivery times vary depending on your location.

Please refer to the shipping table below for estimated delivery times and standard shipping rates.

Delivery times are estimates only and begin after your order has been fulfilled. Delays may occasionally occur due to customs processing, severe weather, public holidays, carrier disruptions, or other circumstances beyond our control.

Shipping Rates

The table below shows our current estimated shipping times and standard shipping rates for one knitwear item.

Please note: Shipping rates shown above apply to a single knitwear item and are subject to change by our logistics partners. The final shipping cost, including any discounts or free shipping eligibility, will always be shown at checkout before payment.

Order Changes

If you need to change your shipping address or cancel your order, please contact us as soon as possible within 2 days of placing the order.

Once production has begun or your order has been shipped, changes may no longer be possible.

Order Updates

We will keep you informed throughout your order journey.

• Order Confirmation: Once your order has been successfully placed, you will receive an Order Confirmation email containing your order details.

• Shipping Confirmation: Once your order has been carefully crafted, packed, and shipped, you will receive a Shipping Confirmation email with your tracking information (where available), allowing you to follow your parcel throughout its journey.

If you do not receive either email, please check your spam or junk folder. If you still cannot locate your order updates, contact us at support@kundavaibychella.com, and we'll be happy to assist you.

Multiple Shipments

If your order contains multiple products, they may be shipped separately and arrive on different dates.

Customs & Import Fees

For international orders, customs duties, taxes, VAT, or import fees may apply depending on your country's regulations. These charges are determined by local authorities and are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If an incorrect address results in a returned parcel, additional shipping charges may apply before the order can be reshipped.

Lost or Delayed Orders

If your estimated delivery date has passed, we recommend allowing a few additional business days, as shipping carriers occasionally experience unexpected delays.

If your order still has not arrived, please contact us within 30 days of the estimated delivery date at:

support@kundavaibychella.com

We will investigate the shipment with our fulfilment partner and work towards an appropriate resolution.

Unclaimed Parcels

Orders that are not collected from the carrier or pickup point are not considered a cancellation under the statutory right of withdrawal.

If an order is returned to us because it was not collected, we reserve the right to deduct a reasonable administrative fee to cover the actual return shipping and handling costs before any applicable refund is issued.

Made-to-Order Products

Every Kundavai by Chella™ garment is individually knitted to order. Minor variations in colour, texture, or sizing may occur as a natural result of the knitting process and screen display differences. These characteristics reflect the uniqueness of each garment and are not considered manufacturing defects.

Questions?

For any questions about your order or shipping, please contact us at:

Email: support@kundavaibychella.com

Thank you for choosing Kundavai by Chella™. We are honoured to create a piece of heritage especially for you.