Returns & Refunds Policy

Effective Date: 15 July 2026

Our products are individually produced after an order is placed. Products made to the customer’s specifications or clearly personalised may be exempt from the right of withdrawal under Article 16 of EU Directive 2011/83/EU.

Where applicable, sealed products that cannot be returned for genuine health or hygiene reasons are also non-returnable once their seal has been removed.

Because our products are made on demand, we do not accept returns, refunds or exchanges for:

• Ordering the wrong size or colour

• Buyer’s remorse or a change of mind

• Preference-related concerns

• Items fitting differently than expected

• Personalised or custom-made products, where the applicable legal exception applies

• Sealed hygiene-related products that have been unsealed, where the applicable legal exception applies

Please review the product description and size chart carefully before ordering. Contact us before purchasing if you need help choosing a size.

Size Exchanges

We do not offer direct size exchanges. Because every product is made on demand, choosing another size requires placing and paying for a new order.

If the item’s size label differs from the size ordered, or its measurements differ materially from the published size chart, contact us within 30 days. Include photographs showing the size label and garment measurements. Please note that product measurements may vary by approximately 2.5–5 cm due to the manufacturing process. Variations within this range are not considered defects.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the complete item and affected area

• A photograph of the size label or packing slip, where relevant

After reviewing the claim, we may provide a replacement or refund. Do not return an item unless we specifically instruct you to do so.

Lost Orders

If your package has not arrived, contact us within 30 days of the estimated delivery date. We will review the tracking information and determine the appropriate resolution.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. If an order is returned because of an incorrect address, an unclaimed shipment or a delivery refusal, additional shipping charges may apply before it can be resent.

Cancellations

Production may begin shortly after an order is placed. Contact us immediately if you need to request a cancellation or change. Once fulfilment has started, an order cannot be changed or cancelled.

Statutory Rights

Nothing in this policy excludes or limits mandatory consumer rights that apply to your purchase. If applicable law grants rights beyond this policy, those rights will prevail.