Privacy Policy

Effective Date: 16 July 2026

At Kundavai by Chella™, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Swedish law.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, subscribe to our newsletter, or contact us.

1. Data Controller

The data controller responsible for processing your personal data is:

Legal Name: Kundavai by Chella
Trading Name: Kundavai by Chella™
Organisation Number: 910428-4428
Registered Office: Gothenburg, Sweden
Email: support@kundavaibychella.com

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

When You Place an Order

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Products ordered

• Size, colour and quantity

• Order value

• Payment status

• Delivery instructions

• Order history

We do not store your payment card details.

When You Contact Us

We may collect:

• Name

• Email address

• Telephone number

• Your message

• Any documents or photographs you choose to send

Returns & Refunds

When requesting a return or refund we may collect:

• Order number

• Product information

• Reason for return

• Photographs showing damage or defects

• Return tracking information

Newsletter

If you subscribe, we collect:

• Email address

• Subscription status

• Date of subscription

• Consent record

You may unsubscribe at any time.

3. Technical Information

When you visit our website, certain technical information may be collected automatically by our website hosting provider and analytics services.

This may include:

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• Approximate geographic region

• Website performance information

• IP address (processed in accordance with applicable privacy settings)

This information helps us improve our website and customer experience.

4. Cookies

Kundavai by Chella™ uses cookies and similar technologies to operate our website.

Essential Cookies

Essential cookies help:

• Operate the online store

• Maintain your shopping cart

• Process secure checkout

• Remember cookie preferences

• Protect against fraud

These cookies are necessary for the website to function.

5. How We Use Your Data

We process personal data to:

• Process orders

• Confirm payments

• Manufacture products

• Arrange shipping

• Provide customer support

• Process refunds

• Handle complaints

• Improve our website

• Prevent fraud

• Comply with legal obligations

• Send newsletters where you have provided consent

6. Legal Basis for Processing

We process personal data based on:

• Performance of a contract

• Legal obligations

• Legitimate interests

• Your consent where required

7. Third-Party Providers

To operate our business we work with trusted service providers including:

• Website hosting and ecommerce platform

• Manufacturing and fulfilment

• Payment providers

• Delivery companies

• Email providers

• Professional advisers

• Public authorities where legally required

We do not sell your personal data.

8. International Transfers

Some suppliers may process personal data outside the European Economic Area (EEA).

Where required, appropriate safeguards such as the European Commission's Standard Contractual Clauses are used.

9. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders

• Meet accounting and tax obligations

• Process returns

• Resolve disputes

• Comply with legal requirements

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Receive your personal data in a portable format

• Withdraw consent

• Lodge a complaint with a supervisory authority

To exercise your rights, contact:

support@kundavaibychella.com

11. Automated Decision-Making

Kundavai by Chella™ does not make decisions based solely on automated processing that produce legal or similarly significant effects for customers.

12. Children's Privacy

Our website and products are not directed at children under the age of 16.

We do not knowingly collect personal data directly from children for consent-based services.

13. Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, or misuse.

While we take reasonable steps to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

14. Complaints

If you have any concerns about how we process your personal data, please contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with:

Integritetsskyddsmyndigheten (IMY)

https://www.imy.se/

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the revised effective date.